One poster had issues with wanting to take the stairs because of claustrophobia: Those stairs are taken for emergencies only which you will be directed to take in case of valid emergencies. Housekeeping dept button is on your room phone. The Rooms: I have never gotten an uncomfortable or dirty room! If you have pertinent issue with your room, please call the proper dept. They will help you but please do not disrespect them just because you lost at the Casino or maybe do not understand the machines. read the instructions, put at least a dollar in the machine and pick the right option! In regards to Staff: They are professional and you need to tell them what you are trying to obtain. I read the reviews on this site and am convinced that those negative reviews are mainly unfounded! The new owners are performing and delivering quality services in an excellent manner! For instance: Not being able to get promised promo dollars on slots. I have been a satisfied customer at Goldstrike for several years before and after it changed Administrative hands.
